Emergency & Assistance Services
Below is a list of emergency and assistance services available in Edmonton, listed alphabetically.
211 Alberta - Edmonton and Area
300-10010 105 Street NW
Edmonton, AB T5J 1C4
Phone: 211 (in City of Edmonton, City of Leduc, and Parkland County)
This program of the Canadian Mental Health Association - Edmonton Region is your single access point to health, human services, community resources, and government assistance people need every day as well as in times of crisis. Individuals, families, and service agencies can call 211 when dealing with issues such as addictions, donations, education, family and domestic violence, food, immigrant services, medical concerns, mental health or youth. The 211 Community Resource Department at (780) 392-8722, publishes various resource lists and directories.
Alberta Health Services - Addiction and Mental Health
Mental Health Helpline: 1-877-303-2642 (24/7)
Addictions Helpline: 1-866-332-2322 (24/7)
Mobile Response Team: 780-342-7777
Health Link: 811 (24/7)
If you, or someone you know, is experiencing problems with alcohol, other drugs, tobacco or gambling, AHS Addiction & Mental Health is here to help. The good news is these problems are treatable. Call the Helpline if you have any concerns.
Boyle Street Community Services
10116 - 105 Avenue
Edmonton, AB T5E 6N7
Boyle Street Community Services is a non-profit Edmonton agency which assists individuals and families challenged by homelessness and poverty. First established in 1971 as a small storefront operation, the agency has grown to meet the needs of its client community, and now each year more than 12,000 people – more than 70 per cent of whom are of Aboriginal descent – access the wide range of supports and services which are available.
Canadian Red Cross
Provides a short-term supply of basic necessities such as food, shelter, and clothing to those affected by disaster. The Canadian Red Cross teaches individuals and families to be prepared for disasters and emergencies in their own homes. Has volunteer opportunities.
Child Abuse Hot Line (24 Hours)
Toll Free: 1-800-387-5437 (KIDS)
Toll Free: 1-800-638-0715 (Crisis Unit)
If you suspect a child is being abused, call 310-0000 to get the telephone number of your local office or call the Child Abuse Hotline.
E4C - Women’s Emergency Accommodation Centre
Alex Taylor School
9321 Jasper Avenue
Edmonton, AB T5H 3T7
The Women’s Emergency Accommodation Centre is a secure, supervised facility that provides free semi-private rooms, meals and clothing to women-in-need 24 hours a day, 365 days a year.
Edmonton Food Bank
11508 - 120 Street NW
Edmonton, AB T5G 2Y2
Client Services: 780-425-4190
Administration Line: 780-425-2133
Each month, more than 15,000 people receive hampers from Edmonton’s Food Bank or one of the over 190 affiliated agencies, churches or food depots. They also distribute food for more than 300,000 meals and snacks each month. Approximately 40 per cent of clients served are children under 18.
George Spady Centre Shelter/Detox
10015 – 105 A Avenue
Edmonton, AB T5H 0M5
Suite 218, 10509 – 81 Avenue
Edmonton, AB T6E 1X7
The centre provides a supervised environment for those who are under the influence of alcohol and/or other drugs and require assistance in stabilizing their condition. In addition to non-medical detoxification, they offer treatment referrals, and interim housing for men pre- and post treatment or in Edmonton’s Housing First program.
Kids Help Phone
Toll Free: 1-800-668-6868
Canada’s only toll-free, 24-hour, bilingual and anonymous phone counselling, referral and Internet service for children and youth. Every day, professional counsellors provide immediate, caring support to young people in urban and rural communities across the country. The service is completely, anonymous and confidential – they don’t trace calls, they don’t use call display. You don’t even have to tell them your name if you don’t want to.
Sage Seniors Safe House
15 Sir Winston Churchill Square
Edmonton, AB T5J 2E5
Sage’s Seniors Safe House provides temporary housing for men and women. At Safe House, you will find safety, shelter and support for 60 days. The 7 suites are fully furnished and your stay includes all meals and toiletries. Social workers are on site to help you with all areas of your life that have been affected by abuse, such as financial, housing, emotional support, and counselling.
Sexual Assault Centre of Edmonton
Suite 205, 14964 - 121A Avenue
Edmonton, AB T5V 1A4
The Sexual Assault Centre runs a 24-hour crisis line for Edmonton and surrounding area. The line provides support to victims of sexual abuse and assault, and to their support people. Information and referrals are provided by highly trained crisis line volunteers.
The Mustard Seed
The Mustard Seed Community Support Centre
10568 114 - Street
Edmonton, AB T5H 3J7
The Mustard Seed is a Christian not-for-profit organization that delivers basic services, including six evening meals per week, clothing, and personal items, to those living in poverty. You can access free clothing, personal items and work boots, with ID at the new location of the Personal Assistance Centre, 10568 - 114 Street, Edmonton. Hours of operation: Monday 3 - 6 p.m., Wednesday 5 - 9 p.m., Thursday 3 - 6 p.m., Saturday 3 - 7 p.m.
YMCA of Edmonton
300 - 10030 102 A Avenue
Edmonton, AB T5J 0G5
YMCA Centres provide fitness, health, recreation, childcare, daycamps, education, employment and housing services to the community. Membership and Program Assistance is available for those in need. YMCA Enterprise Centre also offers education support, employment services, and volunteer opportunities.
Castle Downs Family YMCA | North Edmonton
11510 153 Avenue
Edmonton, AB T5X 6A3
Don Wheaton Family YMCA | Downtown / Central Edmonton
10211 102 Avenue
Edmonton, AB T5J 0A5
Jamie Platz Family YMCA | West Edmonton
Edmonton, AB T5T 5T9
William Lutsky Family YMCA | South Edmonton
1975 - 111 Street
Edmonton, AB T6J 7C6
YMCA Welcome Village | Central / Downtown Edmonton Melcor YMCA Village
10350 - 95 Street
Edmonton, AB T5H 0H8
YMCA Family Resource Centre
9538 - 103 A Avenue
Edmonton, AB T5H 0J3
911 - Edmonton Police / Fire / Ambulance
Non-Emergency Calls: 780-423-4567
Mobile Access: #377
Crime Stoppers: 1-800-222-8477
Alberta Health Service - PADIS- Poison and Drug Information Service
PADIS provides free confidential phone consultations about any poisoning (drugs, chemicals, plants, poisonous bites, insecticides, household cleaners, pesticides, foods), drugs (prescription medications, over the counter medications, street drugs) or herbal medication interaction. An Information Specialist with extensive experience in toxicology, a nurse or pharmacist, will take your call and advise you what to do and answer any questions you may have.
Bissell Centre - East Building
10527 - 96 Street NW,
Edmonton, AB T5H 2H6
Bissell Centre Downtown West
10530 - 96 Street,
Edmonton, AB T5H 2H6
Providing various services to people in the inner city, the Bissell Centre’s mission is through working with others, to empower people to move from poverty to prosperity.
They enable people to meet their own basic daily needs, participate in community, have sustainable livelihoods, feel hope for the future and make plans for a prosperous life.
Canadian Mental Health Association - Edmonton Region
#300, 10010 105 Street NW
Edmonton, AB T5J 1C4
CMHA - Edmonton Region is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term, and affordable housing; peer connections; suicide grief and family support; advocacy and way finding; and meaningful volunteer opportunities.
400, 10025 106 Street
Edmonton, AB T5J 1G4
Please note: To replace page 6 ‘Crisis Support Centre’ The Distress Line is a program of the Canadian Mental Health Association - Edmonton Region, offering immediate, 24-hour, confidential and non-judgemental support from highly trained staff and volunteers - by phone and online.
Edmonton Emergency Relief Services
10255 -104 Street NW
Edmonton, AB T5J 1B1
Established in 1986 in response to a tragic fire, the Society is dedicated to serving victims of fire and disaster by helping them with the basic supplies such as household necessities, and furniture. All support is given at no cost to the people in need.
Edmonton Women’s Shelter Ltd. (WIN House)
P.O. Box 20088 RPO Beverly
Edmonton, AB T5W 5E6
Phone: 780-479-0058 (24/7 Crisis Line)
Edmonton Women’s Shelter operates two 24-hour residential shelters for women with or without children who are fleeing domestic violence. They provide crisis intervention, child support, outreach services, a donation distribution system, public education and volunteer program – all free of charge.
9908 - 106 Avenue
Edmonton, AB T5H 0N6
Reception Hours: 9-5 weekdays
Mailing PO Box 953
Edmonton, AB T5J 2L8
Hope Mission cares for impoverished and homeless people in the city of Edmonton. Basic and emergency care is provided to over 800 people daily, as well as counsel and referral services for men, women, and youth.
Hope Mission Centre: 780-422-2018
9908 - 106 Avenue
Herb Jamieson Centre: 780-422-2018
10014 - 105A Avenue
Tegler Youth Centre: 780-448-5820
3805 - 118 Avenue
Immigration Hall: 780-422-2018
10534 - 100 St NW
Hope Bargain Shoppe: 780-485-6888
2403 Ellwood Drive
Seniors’ Abuse Helpline
Phone: 780-454-8888 (24/7)
24 hour information and support line for abused older adults and their family and friends. If you feel you are in immediate danger, call 911 as your first choice.
Student Legal Services of Edmonton
Main (University) Office
11011 88 Avenue NW
Edmonton, AB T6G 0Z3
Corona (Downtown) Criminal Law Office
#203, 9924 106 Street NW
Edmonton, Alberta T5K 1C7”
Administration Office: 780-492-2226
(Mon. - Fri., 8:00AM - 4:00 PM)
Criminal Law Project: 780-425-3356 (Downtown)
Civil/Family Law Project: 780-492-8244
Legal Education / Reform Project: 780-492-2227
Pro Bono Students Canada, U Of A Chapter: 780-492-8287
Student Legal Services of Edmonton (SLS) is a studentmanaged, non-profit society dedicated to helping lowincome individuals in Edmonton and area understand their legal issues and solve their legal problems. They can assist with Provincial Court civil matters, summary conviction criminal offences, uncontested divorces and lectures and mock trials to junior and senior high schools.
The Salvation Army
Alberta & Northern Territories Divisional Headquarters
9618-101A Avenue NW
Edmonton, AB T5H 0C7
Addictions & Residential Centre
9611-102 Avenue NW
Community & Family Services
9620-101A Avenue NW
The Salvation Army provides life-changing social services and programs, giving hope and support to vulnerable people.
Youth Empowerment & Support Services
Edmonton, AB T6C 0Z6
YESS is a non-profit organization that is relentlessly dedicated to shaping the future of Edmonton by supporting youth facing difficult realities. In addition to providing emergency shelter, we also offer youth ongoing support programs and individual guidance through a non-judgmental, relationshipbased approach that allows them to heal from traumatic experiences and rebuild their lives.
Alberta Senior Citizens Housing Association
ASCHA represents the full spectrum of seniors housing options, including over 2500 designated assisted living (DAL) units.
City of Edmonton Housing Services
A City program that works with individuals, community-based groups, other civic departments, other orders of government, and the development industry to respond to housing and related service needs.
The First Place Home Ownership Program
This is a City program that gives people an opportunity to buy their first home in Alberta.
Website: www.edmonton.ca > Housing > First Place
Habitat for Humanity
Habitat homes are built by volunteers and donors and sold to qualified families at a lower price.
Capital Region Housing Corporation (CRHC)
Capital Region Housing Corporation (CRHC) is the largest provider of social and affordable housing in the Edmonton area.
CHRC 24-hour Information Line: 780-428-8200
Edmonton Mennonite Centre for Newcomers
This centre provides help to recently arrived landed immigrants and refugees. They offer services for information/orientation and referral, assistance with basic services (health care, adult and child health benefits, housing, income support, food resources), registering children in school, help with completing government application forms, assistance with translation/ interpretation needs in some languages, immigration related information.
The Home Program
Assists people with a moderate income to become home owners. It provides education, referrals, one-on-one counselling, down payment assistance, matching with housing professionals and ongoing support.
Settlement & Traslation Services
Alliance Jeunesse Famille de l’Alberta Society
Address: 8925 - 82 Avenue, Bureau 12
Action for Healthy Communities
Phone: (780) 944-4687
Address: #200, 10578 - 113 St. NW
ASSIST Community Services Centre (Southwest)
Address: Unit 2, 810 Saddleback Road, NW
ASSIST Community Services Centre (Downtown)
Address: 9649 – 105A Avenue
Catholic Social Services
Immigration and Settlement Service and also provides support for Temporary Foreign Workers
Address: 10709 – 105 Street
L’association de tous les francophones de l’Alberta
Address: 8627 rue Marie-Anne Gaboury, Bureau 30
Centre d'accueil et d'établissement Alberta-Nord
Changing Together: A Centre for Immigrant Women
Address: 9538 – 107 Avenue
Address: #108 - 8627 rue Marie-Anne Gaboury
Edmonton Immigrant Services Association
Edmonton Mennonite Centre for Newcomers
Address: 11713 - 82 Street
Address: Suite #201, 10720 – 113 Street
Immigration, Refugees and Citizenship Canada
Islamic Family & Social Services Association
Phone: 780 430 – 9220
Address: Suite 85, 4003 - 98 Street
For information on citizenship and immigration to Canada including visas to visit, study, work or immigrate to Canada and applications for citizenship, a permanent resident card or refugee protection.
Temporary Foreign Workers Advisory Office
This office will help temporary foreign workers learn more about their rights and responsibilities and find solutions if you have any questions or problems. The advisory office can help with forms, finding translation services, making complaints, and finding resources.
Office Phone: 780-644-2584
Multicultural Health Brokers Co-op
Phone: 780 423-1973
Address: 9538 – 107 Avenue
Temporary Foreign Worker Help Line:
Address: 2nd Floor, 10242 – 105 St.
Welcome Centre for Immigrants
Address: #200, Tower 2, 3699 Millwoods Road