Emergency & Assistance Services

Below is a list of emergency and assistance services available in Edmonton, listed alphabetically. 

211 Alberta - Edmonton and Area

300-10010 105 Street NW
Edmonton, AB T5J 1C4

Phone: 211 (in City of Edmonton, City of Leduc, and Parkland County)
Website: www.edmonton.cmha.ca

This program of the Canadian Mental Health Association - Edmonton Region is your single access point to health, human services, community resources, and government assistance people need every day as well as in times of crisis. Individuals, families, and service agencies can call 211 when dealing with issues such as addictions, donations, education, family and domestic violence, food, immigrant services, medical concerns, mental health or youth. The 211 Community Resource Department at (780) 392-8722, publishes various resource lists and directories.


Alberta Health Services - Addiction and Mental Health

Mental Health Helpline: 1-877-303-2642 (24/7)
Addictions Helpline: 1-866-332-2322 (24/7)
Crisis/DistressLine: 780-482-4357
Mobile Response Team: 780-342-7777
Health Link: 811 (24/7)
Websit: www.albertahealthservices.ca/addiction.asp

If you, or someone you know, is experiencing problems with alcohol, other drugs, tobacco or gambling, AHS Addiction & Mental Health is here to help. The good news is these problems are treatable. Call the Helpline if you have any concerns.


Boyle Street Community Services

10116 - 105 Avenue
Edmonton, AB T5E 6N7

Phone: 780-424-4106
Website: www.boylestreet.org

Boyle Street Community Services is a non-profit Edmonton agency which assists individuals and families challenged by homelessness and poverty. First established in 1971 as a small storefront operation, the agency has grown to meet the needs of its client community, and now each year more than 12,000 people – more than 70 per cent of whom are of Aboriginal descent – access the wide range of supports and services which are available.


Canadian Red Cross

Phone: 1-800-418-1111 (Toll Free)
Email: wecare@redcross.ca
Website: www.redcross.ca

Provides a short-term supply of basic necessities such as food, shelter, and clothing to those affected by disaster. The Canadian Red Cross teaches individuals and families to be prepared for disasters and emergencies in their own homes. Has volunteer opportunities.


Child Abuse Hot Line (24 Hours)

Toll Free: 1-800-387-5437 (KIDS)
Toll Free: 1-800-638-0715 (Crisis Unit)

If you suspect a child is being abused, call 310-0000 to get the telephone number of your local office or call the Child Abuse Hotline.


E4C - Women’s Emergency Accommodation Centre

Alex Taylor School
9321 Jasper Avenue
Edmonton, AB T5H 3T7

Phone: 780-424-7543
Fax: 780-425-5911
Email: info@e4calberta.org
Website: www.e4calberta.org

The Women’s Emergency Accommodation Centre is a secure, supervised facility that provides free semi-private rooms, meals and clothing to women-in-need 24 hours a day, 365 days a year.


Edmonton Food Bank

11508 - 120 Street NW
Edmonton, AB T5G 2Y2

Client Services: 780-425-4190
Administration Line: 780-425-2133
Fax: 780-426-1590
Website: www.edmontonsfoodbank.com

Each month, more than 15,000 people receive hampers from Edmonton’s Food Bank or one of the over 190 affiliated agencies, churches or food depots. They also distribute food for more than 300,000 meals and snacks each month. Approximately 40 per cent of clients served are children under 18.


George Spady Centre Shelter/Detox

10015 – 105 A Avenue
Edmonton, AB T5H 0M5

Suite 218, 10509 – 81 Avenue
Edmonton, AB T6E 1X7

Shelter/Detox: 780-424-8335 (24 Hours)
Administration: 587-524-1530
Fax: 780-426-1203 (Shelter/Detox)
Fax: 587-524-1531 (Administration) 
Email: admin@gspady.ab.ca
Website: www.gspady.ab.ca

The centre provides a supervised environment for those who are under the influence of alcohol and/or other drugs and require assistance in stabilizing their condition. In addition to non-medical detoxification, they offer treatment referrals, and interim housing for men pre- and post treatment or in Edmonton’s Housing First program.


Kids Help Phone

Toll Free: 1-800-668-6868
Website: www.kidshelpphone.ca/en

Canada’s only toll-free, 24-hour, bilingual and anonymous phone counselling, referral and Internet service for children and youth. Every day, professional counsellors provide immediate, caring support to young people in urban and rural communities across the country. The service is completely, anonymous and confidential – they don’t trace calls, they don’t use call display. You don’t even have to tell them your name if you don’t want to.


Sage Seniors Safe House

15 Sir Winston Churchill Square
Edmonton, AB T5J 2E5

Phone: 780-702-1520
Website: www.mysage.ca

Sage’s Seniors Safe House provides temporary housing for men and women. At Safe House, you will find safety, shelter and support for 60 days. The 7 suites are fully furnished and your stay includes all meals and toiletries. Social workers are on site to help you with all areas of your life that have been affected by abuse, such as financial, housing, emotional support, and counselling.


Sexual Assault Centre of Edmonton

Suite 205, 14964 - 121A Avenue
Edmonton, AB T5V 1A4

24-Hour Sexual Assault CrisisLine: 780-423-4121
Phone: 780-423-4102
TTY (Telephone Devicefor the Deaf): 780-421-1482
Fax: 780-421-8734
Email: info@sace.ab.ca
Website: www.sace.ab.ca

The Sexual Assault Centre runs a 24-hour crisis line for Edmonton and surrounding area. The line provides support to victims of sexual abuse and assault, and to their support people. Information and referrals are provided by highly trained crisis line volunteers.


The Mustard Seed

The Mustard Seed Community Support Centre
Non-Profit Organization

10568 114 - Street
Edmonton, AB T5H 3J7

Phone: 780-426-5600
Email: info@theseed.ca
Website: www.theseed.ca

The Mustard Seed is a Christian not-for-profit organization that delivers basic services, including six evening meals per week, clothing, and personal items, to those living in poverty. You can access free clothing, personal items and work boots, with ID at the new location of the Personal Assistance Centre, 10568 - 114 Street, Edmonton. Hours of operation: Monday 3 - 6 p.m., Wednesday 5 - 9 p.m., Thursday 3 - 6 p.m., Saturday 3 - 7 p.m.


YMCA of Edmonton

Association Services
300 - 10030 102 A Avenue
Edmonton, AB T5J 0G5

Phone: 780-429-5747
Fax: 780-429-1455
Email: communications@edmonton.ymca.ca
Website: www.northernalberta.ymca.ca

YMCA Centres provide fitness, health, recreation, childcare, daycamps, education, employment and housing services to the community. Membership and Program Assistance is available for those in need. YMCA Enterprise Centre also offers education support, employment services, and volunteer opportunities.

Castle Downs Family YMCA | North Edmonton
11510 153 Avenue
Edmonton, AB T5X 6A3

Phone: 780-476-9622
Fax: 780-476-9725

Don Wheaton Family YMCA | Downtown / Central Edmonton
10211 102 Avenue
Edmonton, AB T5J 0A5

Phone: 780-452-9622
Fax: 780-428-9622

Jamie Platz Family YMCA | West Edmonton
7121-178 Street
Edmonton, AB T5T 5T9

Phone: 780-481-9622
Fax: 780-487-4038

William Lutsky Family YMCA | South Edmonton
1975 - 111 Street
Edmonton, AB T6J 7C6

Phone: 780-439-9622
Fax: 780-469-3367

YMCA Welcome Village | Central / Downtown Edmonton Melcor YMCA Village
10350 - 95 Street
Edmonton, AB T5H 0H8

Phone: 780-426-9622

YMCA Family Resource Centre
9538 - 103 A Avenue
Edmonton, AB T5H 0J3

Phone: 780-426-9265

911 - Edmonton Police / Fire / Ambulance

Emergency: 911
Non-Emergency Calls: 780-423-4567
Mobile Access: #377
Switchboard: 780-421-3333
TTY/TTD: 780-425-1231
Crime Stoppers: 1-800-222-8477
email: eps@edmontonpolice.ca
Website: www.edmontonpolice.ca/contactEPS.aspx


Alberta Health Service - PADIS- Poison and Drug Information Service 

Phone: 1-800-332-1414 (Alberta & NWT)
Email: padis.secretary@albertahealthservices.ca
Website: www.padis.ca

PADIS provides free confidential phone consultations about any poisoning (drugs, chemicals, plants, poisonous bites, insecticides, household cleaners, pesticides, foods), drugs (prescription medications, over the counter medications, street drugs) or herbal medication interaction. An Information Specialist with extensive experience in toxicology, a nurse or pharmacist, will take your call and advise you what to do and answer any questions you may have.


Bissell Centre

Bissell Centre - East Building
10527 - 96 Street NW,
Edmonton, AB T5H 2H6

Bissell Centre Downtown West
10530 - 96 Street,
Edmonton, AB T5H 2H6

Phone: 780-423-2285
Email: reception@bissellcentre.org
Website: www.bissellcentre.org

Providing various services to people in the inner city, the Bissell Centre’s mission is through working with others, to empower people to move from poverty to prosperity.

They enable people to meet their own basic daily needs, participate in community, have sustainable livelihoods, feel hope for the future and make plans for a prosperous life.


Canadian Mental Health Association - Edmonton Region

#300, 10010 105 Street NW
Edmonton, AB T5J 1C4

Phone: 780-414-6300
Fax: 780-482-7498
Website: www.edmonton.cmha.ca

CMHA - Edmonton Region is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term, and affordable housing; peer connections; suicide grief and family support; advocacy and way finding; and meaningful volunteer opportunities.


Distress Line

400, 10025 106 Street
Edmonton, AB T5J 1G4

24 Hour DistressLine: (780) 482-HELP (4357)
Fax: 780-482-7498
Email: main@cmha-edmonton.ab.ca
Website: www.edmonton.cmha.ab.ca

Please note: To replace page 6 ‘Crisis Support Centre’ The Distress Line is a program of the Canadian Mental Health Association - Edmonton Region, offering immediate, 24-hour, confidential and non-judgemental support from highly trained staff and volunteers - by phone and online. 


Edmonton Emergency Relief Services

10255 -104 Street NW
Edmonton, AB T5J 1B1

Phone: 780-428-4422
Email: eerss@shaw.ca
Website: www.eerss.org

Established in 1986 in response to a tragic fire, the Society is dedicated to serving victims of fire and disaster by helping them with the basic supplies such as household necessities, and furniture. All support is given at no cost to the people in need.


Edmonton Women’s Shelter Ltd. (WIN House)

P.O. Box 20088 RPO Beverly
Edmonton, AB T5W 5E6

Phone: 780-471-6709
Phone: 780-479-0058 (24/7 Crisis Line)
Website: www.winhouse.org

Edmonton Women’s Shelter operates two 24-hour residential shelters for women with or without children who are fleeing domestic violence. They provide crisis intervention, child support, outreach services, a donation distribution system, public education and volunteer program – all free of charge.


Hope Mission

9908 - 106 Avenue
Edmonton, AB T5H 0N6

Reception Hours: 9-5 weekdays

Mailing PO Box 953
Edmonton, AB T5J 2L8

Phone: 780-422-2018
Email: reception@hopemission.com
Website: www.hopemission.com

Hope Mission cares for impoverished and homeless people in the city of Edmonton. Basic and emergency care is provided to over 800 people daily, as well as counsel and referral services for men, women, and youth.

Hope Mission Centre: 780-422-2018
9908 - 106 Avenue

Herb Jamieson Centre: 780-422-2018
10014 - 105A Avenue

Tegler Youth Centre: 780-448-5820
3805 - 118 Avenue

Immigration Hall: 780-422-2018
10534 - 100 St NW

Hope Bargain Shoppe: 780-485-6888
2403 Ellwood Drive


Seniors’ Abuse Helpline

Phone: 780-454-8888 (24/7)

24 hour information and support line for abused older adults and their family and friends. If you feel you are in immediate danger, call 911 as your first choice.


Student Legal Services of Edmonton

Main (University) Office
11011 88 Avenue NW
Edmonton, AB T6G 0Z3

Corona (Downtown) Criminal Law Office
#203, 9924 106 Street NW
Edmonton, Alberta T5K 1C7”

Administration Office: 780-492-2226
(Mon. - Fri., 8:00AM - 4:00 PM)

Criminal Law Project: 780-425-3356 (Downtown)

Civil/Family Law Project: 780-492-8244

Legal Education / Reform Project: 780-492-2227

Pro Bono Students Canada, U Of A Chapter: 780-492-8287

Email: info@slsedmonton.com
Website: www.slsedmonton.com

Student Legal Services of Edmonton (SLS) is a studentmanaged, non-profit society dedicated to helping lowincome individuals in Edmonton and area understand their legal issues and solve their legal problems. They can assist with Provincial Court civil matters, summary conviction criminal offences, uncontested divorces and lectures and mock trials to junior and senior high schools.


The Salvation Army

Alberta & Northern Territories Divisional Headquarters
9618-101A Avenue NW
Edmonton, AB T5H 0C7

Phone: 780-423-2111

Addictions & Residential Centre
9611-102 Avenue NW

Phone: 780-429-4274

Community & Family Services
9620-101A Avenue NW

Phone: 780-424-9222”

Website: info_ab.can.salvationarmy.org

The Salvation Army provides life-changing social services and programs, giving hope and support to vulnerable people.


Youth Empowerment & Support Services

9310-82 Avenue
Edmonton, AB T6C 0Z6

Phone: 780-468-7070
Fax: 780-466-1374
Email: yess@yess.org
Website: www.yess.org

YESS is a non-profit organization that is relentlessly dedicated to shaping the future of Edmonton by supporting youth facing difficult realities. In addition to providing emergency shelter, we also offer youth ongoing support programs and individual guidance through a non-judgmental, relationshipbased approach that allows them to heal from traumatic experiences and rebuild their lives.


Housing Support

Alberta Senior Citizens Housing Association

ASCHA represents the full spectrum of seniors housing options, including over 2500 designated assisted living (DAL) units.

Phone: 780-439-6473


City of Edmonton Housing Services

A City program that works with individuals, community-based groups, other civic departments, other orders of government, and the development industry to respond to housing and related service needs.

Phone: 311


The First Place Home Ownership Program

This is a City program that gives people an opportunity to buy their first home in Alberta.

Phone: 311
Website: www.edmonton.ca > Housing > First Place


Habitat for Humanity

Habitat homes are built by volunteers and donors and sold to qualified families at a lower price.

Phone: 780-479-3566
Website: www.hfh.org

Capital Region Housing Corporation (CRHC)

Capital Region Housing Corporation (CRHC) is the largest provider of social and affordable housing in the Edmonton area.

Phone: 780-420-6161
CHRC 24-hour Information Line: 780-428-8200
Website: www.crhc.ca


Edmonton Mennonite Centre for Newcomers

This centre provides help to recently arrived landed immigrants and refugees. They offer services for information/orientation and referral, assistance with basic services (health care, adult and child health benefits, housing, income support, food resources), registering children in school, help with completing government application forms, assistance with translation/ interpretation needs in some languages, immigration related information.

Phone: 780-424-7709
Website: www.emcn.ab.ca


The Home Program

Assists people with a moderate income to become home owners. It provides education, referrals, one-on-one counselling, down payment assistance, matching with housing professionals and ongoing support.

Phone: 1-877-504-6161
Website: www.thehomeprogram.ca


Settlement & Traslation Services

Alliance Jeunesse Famille de l’Alberta Society

Phone: 780-440-2621
Address: 8925 - 82 Avenue, Bureau 12
Website: www.ajfas.ca


Action for Healthy Communities

Phone: (780) 944-4687
Address: #200, 10578 - 113 St. NW


ASSIST Community Services Centre (Southwest)

Phone: 780-429-3119
Address: Unit 2, 810 Saddleback Road, NW
Website: www.assistcsc.org


ASSIST Community Services Centre (Downtown)

Phone: 780-429-3111
Address: 9649 – 105A Avenue


Catholic Social Services

Immigration and Settlement Service and also provides support for Temporary Foreign Workers

Phone: 780-424-3545
Address: 10709 – 105 Street
Website: www.cssalberta.ca


L’association de tous les francophones de l’Alberta

Phone: 780-469-4401
Address: 8627 rue Marie-Anne Gaboury, Bureau 30


Centre d'accueil et d'établissement Alberta-Nord

Changing Together: A Centre for Immigrant Women

Phone: 780-421-0175
Address: 9538 – 107 Avenue
Website: www.changingtogether.com


Phone: 780-669-6004
Address: #108 - 8627 rue Marie-Anne Gaboury


Edmonton Immigrant Services Association

Edmonton Mennonite Centre for Newcomers

Phone: 780-424-7709
Address: 11713 - 82 Street
Website: www.emcn.ab.ca


Phone: 780-474-8445
Address: Suite #201, 10720 – 113 Street


Immigration, Refugees and Citizenship Canada

Islamic Family & Social Services Association

Phone: 780 430 – 9220
Address: Suite 85, 4003 - 98 Street
Website: www.ifssa.ca 


For information on citizenship and immigration to Canada including visas to visit, study, work or immigrate to Canada and applications for citizenship, a permanent resident card or refugee protection.



Temporary Foreign Workers Advisory Office

This office will help temporary foreign workers learn more about their rights and responsibilities and find solutions if you have any questions or problems. The advisory office can help with forms, finding translation services, making complaints, and finding resources.

Office Phone: 780-644-2584

Multicultural Health Brokers Co-op

Phone: 780 423-1973
Address: 9538 – 107 Avenue


Temporary Foreign Worker Help Line:

Phone: 1-877-944-9955
Address: 2nd Floor, 10242 – 105 St.
Email: tfwadvisory.office@gov.ab.ca


Welcome Centre for Immigrants

Phone: 780-462-6924
Address: #200, Tower 2, 3699 Millwoods Road
Website: www.wciedmonton.ca